Privacy Policy

In this document, “we”, “our”, or “us” refer to Harper Jayne Homes Limited

This privacy policy gives you information on the way Harper Jayne Homes collects, maintains, uses, shares, secures and disposes of information collected from each user of the Harper Jayne Home website. 

Our contact details 

Name: Harper Jayne Homes 

Address: 44 Anerley Hill, London, SE19 2AE 

Phone: 020 3488 6850

Email: info@harperjaynehomes.com

The type of personal information we collect 

Identity Data 

Title, first name, maiden name, last name, username or similar identifier, marital status, date of birth, gender, nationality, visa status, employment status, job title, details of your income, mortgage details, references from current and previous employers and landlords, whether you have been subject to any County Court judgments or Individual Voluntary Arrangements, details of any bankruptcies and insolvencies, National Insurance number, bank details, passport number, credit or debit card details and voice recordings (where recorded during a telephone call with us).

Contact Data 

Residential address, previous addresses, email address, telephone, mobile number, social media usernames. Employment address, employment email address, employment number. 

Transaction Data and Financial Data

Details about payments to and from you and other details of products and services you have purchased from us. Bank account and payment card details.

Technical Data 

Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Usage & Profile Data 

Information about how you use our website, products and services. Your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Marketing and Communications Data 

includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You have made an application to us for more details about a property we are listing, you wish to view a property listed by us, you wish to buy, rent, sell or let a property through us. You wish to use or purchase a service or product from us or a third party we work with. 

We also receive personal information indirectly, from the following sources in the following scenarios:

You made an enquire via a portal property where we list property or advertise properties or our services on such as Zoopla, onthemarket, rightmove etc. A referral from someone you know. Your details have been provided in order to complete a reference on behalf of someone else. 

We use the information that you have given us to provide the service you have requested from us for example to let, sell, rent or buy a property. To comply with legislation and the law. To improve or our customer service. Personal current and future marketing. Gain further business/instructions from you. 

We may share this information with third parties to assist with providing a complete service for you. Third parties include landlords, vendors, reference companies, conveyancing solicitors, mortgage brokers.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@harperjaynehomes.com 

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest

In some cases we rely upon your consent to process your information, you have a right to withdraw consent you have given at anytime by emailing info@harperjaynehomes.com 

How we protect your information

We implement appropriate data collection, usage, storage, processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site and CRM.

Further to this you will retain control of your own data. Should you wish, you have the right at any time to request we delete any and all data stored on you. You can make a request to have this data deleted by emailing info@harperjaynehomes.com This right does not supersede any legal obligation we have to hold your data (for example retaining information for anti money laundering purposes)

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via the details found at the top of this policy if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@harperjaynehomes.com. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. You can also complain to the ICO if you are unhappy with how we have used your data.

More information about our privacy policy can be provided on request.

Last reviewed September 2022